This is a bit off-topic, but you still have to love it: People think the IRS is better at customer service than the airlines or cable television and satellite services companies.
According to Bloomberg, the IRS scored a total of 65 out of 100 points on the University of Michigan's American Customer Satisfaction Index. Overall, the airline industry fell to 53. Claes Fornell, a business school professor at the University of Michigan in Ann Arbor, told Bloomberg he doesn't think "this means people would rather pay taxes than fly, but maybe it's because they're happy with their refunds or something."
As for the airlines, their scores are "about as low as you can get,'' Fornell said. "Companies with these types of scores don't survive unless they improve very rapidly.''
Americans in Study Rate IRS Ahead of U.S. Airlines on Service [Bloomberg]
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment